Shipping:

All orders are processed and packed at our Hotspot Electronics store. We take great care with your orders and want nothing more, than for you to get your orders safely and on time. We ship within the US and 99% of all paid shipping orders ship out within 1 business day excluding holidays. 

Shipping Times:

Free Standard Shipping* - Estimated 3 to 5 shipping days. Available to orders $150 and over going to the contiguous United States only. Orders typically process in 1 business day. 

Standard Shipping - Estimated 3 to 5 shipping days. Monday through Saturday delivery. Orders process in 1 business day.

Priority Shipping - Estimated 1 to 3 shipping days. Monday through Saturday delivery. Orders process in 1 business day.

*Free Shipping, USPS, and FedEx Ground dates and times are estimates and recommendations for domestic shipping supplied by USPS and FedEx during normal business days.
Time in transit is estimated and not a guarantee unless otherwise noted.  All times in transit subject to optimal conditions and do not take into account bad weather, pandemic, natural disaster etc. 

Tracking Your Order:

We always provide tracking once we get the item shipped. It should arrive in your email at that time.

Shipping Policies

If you're not sure what service you would need to get the package in time, please call us at 804-715-9450. Shipping costs are calculated based upon the service selected and package weight. 

We understand you want the best quality product and you want it to arrive fast. All orders are shipped out in the order that they are received, with the exception of priority orders. These are put at the top of the list to be shipped out first. Most paid shipping orders are processed by the next business day and everything is packaged and handled with care. HotSpot Electronics is not responsible for any carrier delays in transit or for carriers missing their provided estimated delivery date range.  Please allow extra time during all major holidays that the Post Office and FedEx will be closed. Please double check your address for accuracy. Any package returned to HotSpot Electronics for an insufficient address such as missing apt #, or Unable To Forward tag, will be charged additional shipping fees when the item reships. All orders subject to stock availability. All prices listed in US dollars.

All orders Ship from Colonial Heights VA USA 23834, Monday through Saturday.

Returns

-Contact us through email with details about why you're looking to return an item. (Ex. Don't want it anymore, damaged in transit, etc)-Print the provided form and fill in requested information. (**If you do not have a printer, hand write the answers to the questions on a piece of paper and put that in the box**)Put the return form in the box with your return.-Ship it off to the provided address. (**Remember to keep your tracking number until we receive the package**)-Once we receive the return, we will be able to process your refund, store credit, or exchange. Exchanges and replacements typically ship out within 2-4 business days.

Please note: Returns sent without any information requested will take longer to process. If we are unable to locate the order/account, we will be unable to process the return.

Email us at hotspotch@thehotspotstore.com or call us at 804-715-9450

Warranty & Return Policy

Just email us or give us a call and we will help you resolve any issue. 

  • New electronics, accessories and games have a manufacturer warranty and may returned unopened within 7 days. Opened new electronics, accessories & game returns would require a restocking fee. 
  • Any used product may be returned for a refund of the purchase price, not including shipping, within 30 days of order date if the product is in the same condition it was shipped in. If not a restocking fee may be applied.

* Warranty Disclaimer: This site and the materials and products on this site are provided with a 30 day warranty from date of order. If you have a product that has a warranty sticker for proof of purchase and the sticker is tampered with, it will void the warranty. HotSpot Electronics does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The HotSpot Electronics product warranty is the sole warranty provided by Hotspot Electronics with respect to the products sold by HotSpot Electronics, and HotSpot Electronics EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.